Custom Orders
Custom pieces begin with project details, quantity, timeline, materials, artwork, and personalization notes. A quote or confirmation is prepared before production begins.
Policies
Clear expectations for custom work.
These policies help keep custom projects organized, fair, and easy to understand before production begins.
Proofs and Approvals
Projects that need artwork placement, names, dates, logos, or layout confirmation may require a proof. Production starts after required proof approvals are received.
Payments
Payment requirements may vary by project size, materials, timeline, and customization level. Any required deposit or balance will be shared before production.
Turnaround Time
Turnaround depends on project scope, material availability, proof approval time, and current studio workload. Rush requests may not always be available.
Changes and Revisions
Changes requested after proof approval or production start may affect timing and pricing. Signature Luxe Creations will confirm any impact before moving forward.
Pickup, Delivery, and Shipping
Handoff details are confirmed once a project is ready. Customers should review finished pieces at pickup or upon receipt and report concerns promptly.
Custom Item Limitations
Because custom pieces are made to order, cancellations, refunds, or exchanges may be limited once materials are ordered, proofs are approved, or production has started.
Response Time
Website messages are reviewed within 24 hours. Project updates, quotes, proofs, and order messages are best handled inside My Workspace once an account is active.